Privacy Policy

Copyright Notice

All material found on the pages of this Website is protected under the copyright laws of India. Certain names, words, titles, phrases, logos, icons, graphics, or designs on this Website may constitute trade names, trademarks, or service marks of Kothli Hills (“Kothli Hills”) or its affiliates. The display of trademarks, trade names, or service marks on this Website does not imply that a license of any kind has been granted to anyone else.

General Principles

Protecting your privacy is paramount to us. We have crafted this Privacy Policy to safeguard your personal information and maintain its confidentiality. While we take all reasonable measures to protect your privacy rights on systems and websites controlled by us, we are not responsible for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties beyond our control, such as advertisers and websites linked to our Site. Please note that the information and privacy practices of our business partners, advertisers, sponsors, or other sites linked from ours may differ from ours.

Our policy outlines the type of personal information we collect and receive, the circumstances under which we collect or receive personal information, the policies and procedures established for its use and storage, the limited circumstances in which certain types of personal information may be shared, the procedures to follow for questions or requests regarding your personal information or our policies and procedures, and the contact person for such questions or requests, as well as the communication methods to reach that person.

In this policy, ‘Kothli Hills’ refers to Kothli Hills and its affiliated establishments. The terms ‘we’ and ‘Kothli Hills’ do not include third-party entities. However, we have requested such third parties to adhere to the terms of our Privacy Protection Policy. Personal information in this policy refers to information about you that is personally identifiable, such as your name, address, email address, or phone number, and is not publicly available or part of your work identification. It also includes information on guest preferences and usage, when provided to or recorded by Kothli Hills during business transactions with individuals. This Privacy Protection Policy does not apply to information regarding corporate customers, which are protected by other Kothli Hills policies and practices and through contractual arrangements.

Collection of Personal Information

You may provide us with your personal information in the following ways:

- By making a reservation or using Kothli Hills services.
- By registering on the Kothli Hills website.
- By participating in a marketing initiative.
- By visiting our website.

We will outline the type of information typically collected in these circumstances, the reasons for collection, and how we use and store it. When you voluntarily send us electronic mail, we retain this information to respond to you. We only collect information from you when you register on our website or fill out a form. When filling out a form on our site, you may be asked to provide your name, email address, or phone number. However, you may visit our site anonymously. If you have submitted your personal information and contact details, we reserve the right to contact you via Call, SMS, Email, or Whatsapp about our products and offers, even if your number has DND activated on it.

Making a Reservation
 
When making a reservation or using Kothli Hills services, we require information to identify you, contact you, and process your purchase and requests. This information usually includes your name, address, phone number, email address, credit card number and expiration date, and language preference. It may also include your preferences regarding service delivery, such as room type or bed preference. To participate in a third party’s loyalty program, we may need verification information such as your membership number. Additionally, to process special discounts or offers, we may need to record your date of birth and require personal identification upon check-in.

Disclosure of Personal Information

We disclose personal information only in limited circumstances:

- To persons reasonably deemed by Kothli Hills to be seeking the information as an agent of the
guest, such as a travel agent booking on behalf of the guest.
- To the Kothli Hills for which your reservation has been made.
- To other Kothli Hills establishments to better provide services to you.
- To third parties involved in providing services you have purchased.
- To third-party service providers assisting in website operations.
- To evaluate a customer’s creditworthiness or collect a customer’s account.
- To public authorities in cases of imminent danger to life or property.

Principles

1. Kothli Hills will only collect, use, or disclose your personal information for the identified
purposes, except with your consent.
2. We will protect your personal information with appropriate security measures.
3. We will take steps to protect the confidentiality of your personal information when dealing with
third parties.
4. We will strive to keep your personal information accurate and up to date.
5. We will honor your request to access your personal information in a timely manner and will
accommodate requests to withdraw consent, subject to legal or contractual restrictions.

For questions or concerns about our privacy practices or to make a request regarding your personal information, please contact at info@kothlihills.com.

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